What is covered under the Aruba H3LS3E 1 Year Foundation Care Next Business Day Exchange Ap-204 Service?
This service provides advanced hardware replacement with next business day delivery. It also includes 24x7 access to technical support and software updates for a year.
Who is eligible to avail the Aruba Foundation Care service?
This service is available for customers who have purchased the Aruba AP-204 access point and are looking to ensure minimal downtime with next business day hardware replacement and comprehensive support.
How do I contact Aruba support for technical issues?
You can contact Aruba support 24x7 through their designated support channels provided upon purchasing the service. This includes phone and email support options.
What should I do if my hardware fails?
In case of hardware failure, you should contact Aruba support. They will conduct troubleshooting to determine if the hardware needs to be replaced. If necessary, they will dispatch a replacement unit to arrive by the next business day.
Does the service include software updates?
Yes, the Aruba H3LS3E Foundation Care Service includes access to software updates for the AP-204 access point for the duration of the one-year service period.
Is the Next Business Day Exchange service available in all geographic locations?
The availability of next business day exchange may vary based on geographic location. It is best to check with Aruba support for specifics related to your location.
How do I renew my Aruba Foundation Care service?
To renew your service, you can contact your Aruba authorized reseller or Aruba support directly to inquire about renewal options before your service period expires.
Can I upgrade to a higher level of support during my service period?
Yes, upgrades to higher levels of support are typically available. Contact Aruba support or your authorized Aruba reseller for details on available upgrade options.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
