Aruba HC7U9E 5Y Fc Nbd Exch Ap-387 Svc

Frequent Ask Questions

• What is Aruba HC7U9E 5Y Fc Nbd Exch Ap-387 Svc?

  Aruba HC7U9E 5Y Fc Nbd Exch Ap-387 Svc is a service and support plan for the Aruba AP-387 wireless access point. It offers Next Business Day (NBD) exchange services and technical support for a duration of 5 years.

• What are the key features of this service plan?

  The key features include 24/7 technical support, Next Business Day (NBD) hardware replacement, and access to firmware updates and patches.

• What does Next Business Day (NBD) replacement mean?

  Next Business Day (NBD) replacement means that if the hardware requires replacement, a new or refurbished unit will be shipped out and delivered within the next business day to minimize downtime.

• How do I access technical support with this service plan?

  You can access technical support through Aruba’s customer support portal or hotline. You will need to provide your service contract details to get assistance from technical experts.

• Does this service include software updates?

  Yes, the service includes access to the latest firmware updates and patches for the Aruba AP-387 wireless access point, ensuring your device remains secure and up to date.

• For what period is the Aruba HC7U9E service valid?

  The service is valid for a period of 5 years from the date of purchase.

Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns

Warranty Benefits You Can Count On:

When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.

Our Promise of Quality:

While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.

Comprehensive Protection:

Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.

Flexible Returns for Your Convenience:

Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.

Trust and Satisfaction:

Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.

Delivery Information

At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:

Convenient Delivery to Your Doorstep:

We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.

Flexible Delivery Timing:

We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.

Peace of Mind During Transit:

We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.

Quick Resolution for Delivery Issues:

If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.

Handling Unforeseen Delays:

Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.

We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!

Experience Excellence with Ant O&M:

Dedicated Support

• Dedicated Account Manager for seamless assistance
• Facilitated interaction with preferred vendors
• Shielding from time-consuming follow-up calls

Easy Access

• Direct access to decision-makers
• Flexible and entrepreneurial approach

Comprehensive Offering

• Project design, product sourcing, and implementation
• Specialized solutions and expert procurement services
• Catalogue of suppliers covering wired and wireless IT and OT networks, Network and Data security, network management, Servers, storage, Unified Communication, Power Quality Assurance

Efficiency Unleashed

• Access to presales experts
• Assistance in building solutions
• Optimal price negotiation and contract management

Why Ant O&M?

• Proven Expertise
• 20 years of industry experience
• Expert teams in technical sales, sourcing, logistics, finance, and account management
• Exclusive dedication to supplying ICT products and solutions

Client Base

• Trusted by renowned entities across various industries
• Privacy-respected. References available upon request