Frequent Ask Questions
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What is the Fortinet FGR-35D-BDL-988-60 FortiGateRugged-35D?
The Fortinet FGR-35D-BDL-988-60 is a hardware device designed for securing industrial control systems and other critical infrastructures. It comes with a 5-year Advanced Support Engineering (ASE) FortiCare and FortiGuard 360 Protection bundle.
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What is included in the FortiGuard 360 Protection?
The FortiGuard 360 Protection includes advanced threat protection services such as application control, antivirus, intrusion prevention, web filtering, anti-spam, and more, ensuring comprehensive security for your network.
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What environments is the FortiGateRugged-35D suitable for?
This device is designed for harsh environments such as industrial, utility, and outdoor settings. It is ruggedized to withstand extreme temperatures, electromagnetic interference, and high levels of vibration and shock.
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Can it be integrated with other Fortinet products?
Yes, the FortiGateRugged-35D can be integrated seamlessly with other Fortinet products to provide a unified security solution across different environments.
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What are the main features of the FortiGateRugged-35D hardware?
Key features include multi-threat security using FortiOS software, high throughput rates to handle substantial data traffic, and a rugged design suitable for extreme conditions.
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How does the 5 Year ASE FortiCare support work?
The 5 Year ASE FortiCare support provides advanced technical support, including access to expert engineers, expedited support services, device monitoring, and regular firmware updates to ensure optimal performance and security.
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What type of management methods are supported?
The FortiGateRugged-35D supports multiple management methods, including centralized management through FortiManager, cloud-based management, and web-based configuration interfaces.
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Is there any specific installation required for the FortiGateRugged-35D?
Installation requirements will vary depending on the environment, but the device is designed for straightforward deployment. It may require appropriate mounting kits for industrial setups and specific power supply considerations.
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Does the device support VPN functionalities?
Yes, the FortiGateRugged-35D supports various VPN technologies, including IPsec and SSL, to provide secure remote access to your network.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
